RETURNS

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date. Note that returns or exchanges are not accepted for special orders, items that have been installed, no longer in their original packaging, and other items listed below. Other exclusions may apply.

A 25% restocking fee will be applied to any non-defective items returned by the customer. Once issued to a customer, we cannot resell these items as new. Therefore, it is the customer's responsibility to thoroughly inspect all purchases upon receipt.

Customers are required to return non-defective items to the warehouse at their own expense; we will not cover the cost of return shipping. We do not accept items in used condition, including those with pet hair, stains, or signs of abuse. To be eligible for return, items must be in like-new condition. Any damage, soiling, or visible signs of use will render the item non-returnable.

Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. The Carpentry Shop Co., LLC reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

Any returned item, regardless of whether it was received or not, and paid for using a debit, credit, or prepaid card, will incur a 2.5% credit card processing fee. We cover a 2.5 to 3.0% expense for every item purchased to the credit card processor. Upon returning an item, this fee remains non-refundable to us. For instance, if you purchase a couch for $1,000, the fee would amount to $25. Consequently, your refund would be $975.00. Please understand that this fee is not intended as punitive; we sincerely appreciate your cooperation and understanding.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at natalie@dcloc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thecarpentryshopco.com and send your item to: 238 Oak Tree Road, Tappan NY 10983, United States.

DAMAGED ITEMS: In the unlikely event that you receive a product that has been damaged in transit or is defective, we are happy to provide a prompt replacement or in some situations, a repair (broken couch leg, missing button etc..).

If you notice the packaging or item is damaged upon delivery, please don't hesitate to let us know the shipping company. If the item is readily available, we will send a replacement item within five business days. If you notice the damage after delivery, please take a few photos and send them to info@thecarpentryshopco.com  within 24 hours of delivery. Our team will assess the damage and work with you to determine a solution.

INSPECTION: Signature upon manifest, bill, or "Received by" acknowledges receipt of merchandise in full and in good condition by any authorized agent of the customer named. Any damages must be noted on the bill of lading or manifest at the time of delivery upon inspection.

CLAIMS: A claim must be filed with customer service notifying them of any defective, missing parts/hardware or damaged merchandise within 48 hours of receipt. The Carpentry Shop Co. will repair or replace damaged or defective goods (provided the damage is caused by manufacturer defect or error) at no additional charge.

If a return is desired instead of a replacement, the Returns clause applies, and there may be a restocking fee of 25%, and The Carpentry Shop Co's initial shipping and handling costs will be deducted from the credit.

WARRANTY: The Carpentry Shop Co and its manufacturing partners warrants that its products will be free of defects and materials in workmanship for a period of one (1) year on all products. The Carpentry Shop Co. will replace any product which does not meet this express warranty. 

Products are not warranted against regular wear and tear, nor are said to be of fitness for a particular use. EXCEPT FOR THIS EXPRESS WARRANTY THE CARPENTRY SHOP CO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING THE PRODUCTS COVERED BY THIS AGREEMENT OR ANY AGREEMENT WITH THE CUSTOMER, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OF MERCHANTABILITY, OR AGAINST INFRINGEMENT. CUSTOMER HEREBY WAIVES ANY CLAIM (INCLUDING ANY CLAIM BASED ON STRICT OR ABSOLUTE LIABILITY IN TORT) THAT IT MAY HAVE AGAINST THE CARPENTRY SHOP CO FOR ANY LOSS OR DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OP INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR EXPENSE CAUSED BY THE PRODUCTS.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about the return.

SHIPPING
To return your product, contact info@thecarpentryshopco.com for instructions and a return label. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.